This Privacy Policy explains how PROSNCONS Real Estate Consultancy LLC ("PROSNCONS", "we", "us") collects, uses and protects personal data when you visit www.prosncons.ae (the "Website") or contact us. We are committed to handling personal data in accordance with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and any other laws that apply to our activities.
1. Who we are
The data controller is PROSNCONS Real Estate Consultancy LLC, [Registered office address], Dubai, United Arab Emirates. Contact: hello@prosncons.ae · +971 55 734 4949.
2. Personal data we collect
- Inquiry details you provide: full name, email address, phone/WhatsApp number, country of residence, preferred language, project type and status, target location, estimated budget range, project summary, preferred contact method and your consent choices.
- Package orders: your name, email address, phone/WhatsApp number, any project note you add, the package bought, the amount, the payment status and the date you accepted our terms. Card and wallet details are entered on Stripe's payment page and are processed by Stripe — we do not receive or store your full card number.
- Advisory product intake: the answers you give on the checkout form for an advisory product (for example your country of residence, preferred language, the property or project details, your purpose and any notes you add), your consent record and, if present, the campaign tags (UTM) of the link you arrived from. Please do not include passport, Emirates ID or bank details.
- Documents you upload for an order: files you send us through the private upload link in your order emails (for example a floor plan, booking form or service-charge statement). They are stored privately and used only to deliver the product you ordered. Please do not upload passport, Emirates ID or bank details.
- Communications: messages you send us by email, phone or WhatsApp.
- Website chat: the menu choices you make in the chat assistant on our website, kept for 30 days without your IP address, and any contact details you send through it, which we handle like an inquiry.
- Technical data: IP address (used for security and spam prevention), browser type and pages visited. Analytics data is collected only if you accept analytics cookies.
Please do not send passport, Emirates ID, bank details or other sensitive documents through the Website. We do not request this information through our general inquiry form.
3. How and why we use your data
| Purpose | Basis |
|---|---|
| Responding to your inquiry and discussing a potential engagement | Your consent and steps taken at your request before entering a contract |
| Processing package orders and payments, sending order confirmations and delivering the package | Performance of our contract with you |
| Keeping order and payment records | Our legal obligations (including accounting and tax records) |
| Sending occasional updates and articles (only if you opt in) | Your consent, which you may withdraw at any time |
| Keeping records of inquiries and consent | Our legitimate business and legal obligations |
| Protecting the Website against spam and misuse | Security and legitimate business needs |
| Understanding how the Website is used (analytics) | Your consent via our cookie banner |
We do not sell your personal data, and we do not use it for automated decision-making.
4. Who we share data with
We share personal data only where needed, with:
- our website hosting and email providers ([HOSTING PROVIDER], [EMAIL PROVIDER]);
- Stripe, our payment processor, for package payments and refunds — Stripe processes payment data under its own Privacy Policy;
- Cloudflare (spam protection on our forms) and, if you consent, Google (analytics);
- licensed professionals (for example architects, engineers or legal advisers) — only with your agreement and when required for your project;
- authorities where we are legally required to do so.
5. International transfers
Some service providers may process data outside the UAE. Where this happens, we take steps to ensure an adequate level of protection in line with applicable law.
6. How long we keep data
Inquiry data is kept for [RETENTION PERIOD, e.g. 24 months] after our last contact unless an engagement follows, in which case it is kept for as long as required for the engagement and our legal obligations. Order and payment records are kept for [ORDER RECORD RETENTION PERIOD, e.g. as required by UAE accounting and tax law]. Marketing consent records are kept until you withdraw consent. Intake answers from a checkout that is not paid (expired or failed) are erased automatically after 30 days; intake answers of paid advisory products are kept with the order record.
7. Security
We use HTTPS encryption, restricted access to inquiry records, multi-factor authentication on administrator accounts and regular updates and backups. No method of transmission over the internet is completely secure, but we work to protect your data.
8. Your rights
Subject to applicable law, you may ask to access, correct, delete or restrict the use of your personal data, object to certain processing, request a copy of your data, and withdraw consent at any time. To make a request, email hello@prosncons.ae with the subject "Privacy request". We may need to verify your identity before acting on a request.
9. Cookies
See our Cookie Policy for details. You can change your choice at any time using "Cookie Preferences" in the footer.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.