This policy applies to service packages bought and paid for online at www.prosncons.ae from PROSNCONS Real Estate Consultancy LLC ("PROSNCONS"), [Registered office address], Dubai, United Arab Emirates. It forms part of our Terms of Use.
1. Cancelling before work starts
You may cancel a package by emailing hello@prosncons.ae with your order reference. If you cancel within [CANCELLATION PERIOD, e.g. 7 days] of payment and before we have started the work, we refund [REFUND AMOUNT, e.g. the full amount paid].
2. Cancelling after work has started
[TERMS TO BE SUPPLIED BY PROSNCONS — for example, a refund of the amount paid less the value of work already carried out, calculated as …]
3. If we cannot deliver the package
If, after reviewing your project, we find that a package is not suitable for it, or that the work would require regulated services outside our licence, we will tell you and refund the amount paid in full.
4. How refunds are paid
Refunds are made to the card or wallet used for the payment, through our payment processor Stripe, within [REFUND PROCESSING TIME, e.g. 5 business days] of our confirmation. Your bank or card issuer may take a further 5–10 business days to show the refund.
5. Third-party fees
Package prices cover PROSNCONS advisory and coordination work only. Fees of architects, engineers, legal advisers, valuers, authorities or contractors are agreed and paid separately and are not covered by this policy.
6. Prepaid advisory products
Advisory products (such as Property Investment Feasibility and Independent Property Evaluation) are paid in full at checkout.
- Cancelling before work starts: [REFUND TERMS — to be supplied by PROSNCONS]
- Cancelling after work has started: [REFUND TERMS — to be supplied by PROSNCONS]
Work starts once payment has been received and we hold the information we need from you; we will confirm the start in writing. Real Estate Portfolio Advisory is not prepaid and is covered by the written proposal.
7. Contact
hello@prosncons.ae · +971 55 734 4949